Smart Family Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

jon@smart-family.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Date of birth
• Details of debts and other finances

We also collect or use the following information to provide services and goods, including delivery:

• Health information

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent

Where we get personal information from

• Third parties:
• My Debt Help https://my-debt-help.co.uk/

How long we keep information

Add your data retention policy here

Who we share information with

Data processors

The Debt Advice Service

This data processor does the following activities for us: Provide debt counselling to UK residents

Pacific Financial Solutions

This data processor does the following activities for us: Provide debt counselling to UK residents

Others we share personal information with

• Professional or legal advisors
• Organisations we’re legally obliged to share personal information with
• Other relevant third parties:
  • The Debt Advice Service is a trading style of Pacific Financial Solutions Ltd which is authorised and regulated by the Financial Conduct Authority FRN 688034

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

15 July 2024